Refund Policy

1. Credit packs

Within 7 days of buying a credit pack, you can have all of it refunded as long as none of its credits has been used. Once a credit from that pack has been spent, the pack can no longer be refunded: the AI providers charge us the moment a job runs.

Each account can have one credit pack refunded this way. Credits given for free — at sign-up or in a promotion — are never refunded.

2. Failed or refused jobs

If a job fails, or the provider refuses it, its credits go back to your balance on their own — there is nothing to ask for, and it does not count as your refund.

3. Storage plans

Within 7 days of buying a storage plan, you can have it fully refunded if you have not stored more than the free 1 GB since; the extra space then ends. Otherwise a plan runs to the end of its 30 days.

4. When something went wrong

Charged twice, charged but no credits arrived, or a fault on our side? Write to us with the order code and we will put it right or refund it, whatever the date and however many times.

5. How to ask

Email ceo@sonavia.art from the address on your account, with the order code (for example #100013 — it is under Billing → Orders). We answer within 2 working days.

6. How the money comes back

An approved refund goes back to the bank account or payment method you paid with, within 7 working days. The refunded credits or space are taken off your account at the same time.

7. Your rights

This policy adds to, and never takes away, any right you have under Vietnamese consumer law.